Is this a Life-threatening Emergency?

If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below:

Before You Arrive:

• Please call ahead and let us know what symptoms you are seeing.

• Keep track of time and frequency of the activity. For example: “he started vomiting at 10 a.m., he vomited 3 times … at 10:15 a.m. there was blood in the vomit.”

• If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.

• Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

When You Arrive:

• Head straight to the main door.

• A technician will evaluate your pet and determine whether or not your pet needs to be seen for treatment immediately.

• A team member will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.

If Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention, and you don’t have an Appointment:

Before You Arrive:

• Please call ahead and let us know what symptoms you are seeing.

When You Arrive:

• Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.

• When you arrive, please park and proceed to the main door and check in at the front desk.

• A team member will ask you to fill out a Client Registration form, triage your pet, and provide additional information or instructions.

You are Here for your Pet’s Appointment

Please don’t forget your pet’s leash and collar, or make sure they are safely inside a carrier.

When You Arrive:

• When you arrive, please park and proceed to the front desk.

• A member of our team will let you know whether your exam room is available or if there will be an additional wait and provide any additional instructions.